Refund policy

This Refund Policy explains when you can get money back for what you buy from Azayemna. It sits alongside the Terms of Service and applies the UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020) and its Executive Regulation (Cabinet Decision No. 66 of 2023). It does not remove any right the law gives you.

What you buy

Azayemna is pay-per-event and credits, not a subscription. You buy credits or pay a per-event fee, and you spend them on paid actions such as publishing an event or running a managed per-guest send.

The 14-day right on unused purchases

UAE consumer law gives you a right to return an online purchase within 14 days where it has not been used. So if you bought credits and have not used them, you may ask for a refund of the unused balance within 14 days of purchase, and we refund it to the original payment method. Credits also do not expire, so you can simply keep them for a later event if you prefer.

Digital actions already used are not refundable

The same law makes an exception for digital content you have already accessed or used, and paid actions on Azayemna fall under it once they run. A managed per-guest send that has already been delivered cannot be refunded, because the messages have been sent and the cost has been incurred. Publishing an event and then using it is likewise not refundable once used. This is the digital equivalent of a service you have already received.

A guest who declines, or never answers

The price is per invitation delivered, not per guest who comes. An invitation is charged the moment it goes out, because that is the moment it costs us: the message is handed to WhatsApp and paid for there, whatever the guest answers afterwards. So a guest who declines, or who never answers at all, is not refunded and does not become a credit towards another event.

What the fee buys is the delivery and the answer that comes back from it. Knowing early that ten people are not coming is worth more than the ten invitations cost.

What we do stand behind is delivery itself. If an invitation never reached its guest, because the number is not on WhatsApp, or the message was refused, or our send failed, then you were charged for something that did not happen and we put it right. Those invitations are listed on the order page with the reason for each one.

If something is defective or not as described

If a paid service is faulty or not what we described, your consumer rights apply in full. Tell us, and we will put it right, which may mean fixing the problem, redoing the action, or refunding you, free of charge. A general "no refund" statement does not cancel this right.

Free allowance

The free allowance exists so you can try Azayemna before you pay. There is nothing to refund on the free allowance.

Charged in error

If you were charged in error, or a paid action failed because of a fault on our side, contact us and we will refund it.

How to request a refund

Use the Support area on azayemna.com. Tell us what you bought and what happened. We handle refunds within the timeframe the law requires, and in most cases sooner.

Your legal rights

Nothing in this policy removes a mandatory refund or consumer right you have under the UAE Consumer Protection Law or your own jurisdiction.