Refund policy

This Refund Policy explains when money paid to Azayemna can come back, and when a purchase is final. It sits alongside the Terms of Service and applies the UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020) and its Executive Regulation (Cabinet Decision No. 66 of 2023).

In short: opens bought for a shared link are final from the moment they are added to your account, the fee for a design we make for you is final once it is paid, a paid send is final once its first message goes out, and before that first message a send can still be refunded.

What you pay for

• A send, priced per guest. We deliver the invitation to each guest on your list: a card, or a private link to a premium invitation site, with or without an entry pass.
• Entry passes on their own, priced per pass, for an event whose invitation you already sent. We send each number on your lists its own pass on WhatsApp.
• Opens for a shared link, bought in hundreds once the fifty free opens on your account are used. They stay on your account as credit.
• A design we make for you, a card or an invitation site, at one set fee.

Building an invitation, previewing it, and sharing its link within the free opens cost nothing, so there is nothing to refund on them.

A send, before its first message goes out

A paid send does not always start at once. It may be held for a check before it goes, or be paid and waiting its turn. Until its first message has gone out, you may ask for a refund of that order through the Support area. We look at the request, and a refund we approve goes back to the card you paid with.

A send, once its first message has gone out

From the moment the first message of a send goes out, the order is final and is not refunded, in whole or in part. That covers the guests the send has already reached and the ones it has not reached yet. The reason is practical: once a send starts, each message is made and handed to WhatsApp for a guest, and its cost to us is fixed at that moment, whatever happens afterwards.

Entry passes on their own

An order of passes is treated like a send. Until its first pass goes out you may ask for a refund of it through the Support area. From the moment the first pass goes out the order is final and is not refunded, in whole or in part, including places on a list that nobody has claimed yet. A pass that does not reach its number is sent again at no cost, and a pass that is cancelled gives its place back to its list for another guest, not money back. More places are a new order for the difference, under this same policy.

A refunded order of passes takes its places back off your lists. The passes it paid for stop working at the door and are not sent, and the guests seated last on each list wait again until their places are paid.

A design made for you

The fee for a design we make for you is final once it is paid, and is not refunded, in whole or in part. We start the work when the payment lands, and the design is made to your own specification for you alone, which is why the right to return an online purchase does not reach it. Sending the design to your guests is a separate order, under the rules above for a send. If we cannot deliver the design at all, the section below on a service we could not provide applies.

A guest who declines, or never answers

The price is per guest on the send, not per guest who comes. A guest who declines, or who never answers at all, is not refunded and does not become credit towards another event. What the fee buys is the delivery and the answer that comes back from it. Knowing early that ten people are not coming is worth more than the ten invitations cost.

A message that does not arrive

What we stand behind is delivery. If a message fails because of something on our side, we send it again at no charge, and we can send the whole order again to every guest it did not reach. A message that cannot arrive because of the number itself, for example because the number is not on WhatsApp or is not the guest's, is listed on the order page with its reason. That send was made, so it is not refunded. Please check the numbers on your list before you pay.

Opens bought for a shared link

Opens you buy are final from the moment they are added to your account, and they are not refunded, whether or not any of them has been spent. They are in use from that moment: they reopen any link of their kind that had closed and start admitting new devices at once. The right in UAE consumer law to return an online purchase within fourteen days does not reach digital content that has been supplied in this way.

They do not expire while your account exists. You can spend them on the invitation you bought them for or on any later one of the same kind. Deleting your account ends them, and they are never paid out in money.

If money paid for opens comes back to the card anyway, whether it is refunded through the payment gateway or taken back through a card dispute, we may remove the opens that payment added and that have not yet been spent. Opens already spent stay spent.

A service we could not provide at all

The same holds for a design we were paid to make and could not deliver at all. If a paid send could not be delivered at all because of a fault on our side, and sending it again cannot deliver it, then we did not provide the service you paid for. That case is dealt with as the Consumer Protection Law requires, and this policy does not stand in its way.

Charged in error

If you were charged twice for one order, or charged an amount other than the one shown at checkout, that part of the payment was never a sale. Tell us and we return it.

The invoice after money goes back

Money that goes back to you never changes the invoice you were given. We record it on a credit note in the same series as the invoice, CN-S for a send and CN-L for opens bought for a shared link, with the amount returned and the tax inside it. A chargeback that the card's bank decides against us is recorded the same way.

How to ask

Use the Support area on azayemna.com. Tell us the order number and what happened. We answer every request and tell you the outcome. A refund we approve is returned to the card you paid with, within the time the law requires.

Your legal rights

Nothing in this policy excludes a right that UAE consumer protection law gives you and does not allow a supplier to exclude.