Terms of service

Last updated 1 October 2026 · Rabiʻ II 20, 1448 AH

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Who we are

Azayemna is a digital invitation and guest-management platform. A host builds an animated invitation card, or a scrolling invitation site for one event, shares it or has us send it, collects replies, and manages the guest side of the event, including door check-in, from one dashboard.

Azayemna is a product of Delivvo Computer System Development, a sole establishment holding Abu Dhabi Economic Licence (Freelance) number CN-6512437, issued by the Department of Economic Development, Abu Dhabi Registration Authority. Azayemna is owned and operated by Delivvo. In these Terms, "Azayemna," "we," "us," and "our" mean that operator. "You" means the person or business using the service. You can reach us through the Support area on azayemna.com.

What Azayemna is, and is not

Azayemna provides software tools to design invitations, send them, collect replies, issue entry passes, and check guests in. We are the software provider. You remain responsible for your event, the guests you invite, the accuracy of what you enter, and the way you use the service.

Azayemna is not an event planner, a messaging carrier, or a security service for your venue. The QR entry passes and the door scanner are convenience tools with the properties described in our documentation. They are not a guarantee against every form of misuse at your door.

Eligibility and accounts

You must be at least 18 years old and able to enter a binding contract to hold an Azayemna host account. The age of legal majority in the UAE is 18 Gregorian years under the Civil Transactions Law (Federal Decree-Law No. 25 of 2025). You agree to give accurate account information and keep it current. You are responsible for your sign-in method and for activity under your account. Sign-in is by a one-time code sent to your email, with an optional password you may add. We ask for your phone number when you sign up so we can reach you about your account and your orders. It is never used to sign you in. Tell us through Support if you believe someone has gained unauthorized access to your account.

Hosts, guests, and helpers

A host creates and owns an event and everything in it.
A guest opens an invitation link, replies, and receives an entry pass, without an account.
A helper is a person a host gives a door link to for a single event, to scan guests in at the door, with access scoped to that event and, where used, that side. A helper needs no account.

When you invite a guest or add guest details, you confirm that you may share that person's information with us to run the event. You are responsible for the guest data you upload and for telling your guests what you collect when they reply.

Guest data is your responsibility

Azayemna acts as a processor for the guest information a host uploads and manages, and the host is the controller of that data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). You decide what guest data to collect, why, and how long to keep it. You are responsible for the lawful basis to contact your guests, including any consent required to message them. Our handling of personal data is described in the Privacy Policy.

Prices and payment

Azayemna has no subscription and no monthly fee. You pay only for the things below, and each is a separate order.

A send. We deliver the invitation to each guest on your list. The price is set per guest and depends on what the guest receives: a card, which is the standard price, or a private link to a scrolling invitation site, which is the premium price. Each has a higher price when an entry pass is included. The total is worked out from the number of guests on the send when you pay.
Entry passes on their own, priced per pass, for an event whose invitation you already sent. The section "Entry passes and door check-in" explains them.
Opens for a shared link, bought in hundreds once your free opens are used. The section below explains how they work.
A design we make for you, when you ask for one: a card or an invitation site, each with one set fee. The section "A design made for you" explains it.

Prices are shown on the pricing page and again at checkout, in the currency displayed there. The price you see when you pay is the price you are charged, and a later change to our prices never touches an order already paid. Nothing is sent, and no opens are added, until the payment has gone through.

When you pay us, we are the seller. Card details are handled by the payment gateway on its own secure page, and we do not store your card number. We issue an invoice for every paid order once the payment has gone through, and you can download it from the order in your account. The two services we sell each have their own invoice and their own run of numbers: we number the invoice for a send on WhatsApp in the INV-S series, and the invoice for opens bought for a shared link in the INV-L series. We give a number only once a payment lands, so a checkout you never finish uses none. An invoice we write by hand for a sale arranged with us directly carries its own AZ-M number, and an invoice issued before these series began keeps the number printed on it. If money goes back to you after an invoice is issued, through a refund or a chargeback, we record it on a credit note in the same series (CN-S or CN-L) and never change the invoice itself.

When we arrange it with you, you may pay an order our team prepares for you (entry passes, a design fee, or a send) by bank transfer or in cash instead of by card. We mark the order paid once the money has reached us, and the order and its invoice then follow exactly as they would after a card payment. Entry passes bought on their own and a design fee are invoiced in the INV-S series, like a send. At checkout you may ask for the invoice to be made out to a company's name and tax registration number.

Value Added Tax

Prices are stated exclusive of VAT unless a price is marked as VAT-inclusive. VAT registration in the UAE is mandatory once taxable supplies pass AED 375,000 over twelve months, and voluntary above AED 187,500. Where the operator is not registered for VAT, no VAT is charged. If and when the operator becomes VAT-registered, VAT is added at the standard rate then in force, the price display is updated to show it, and every invoice issued from then on is a tax invoice, with the VAT on its own line and our tax registration number. Until then the document is titled an invoice, not a tax invoice, and says that no VAT is charged. VAT applies to opens bought for a shared link in the same way it applies to a send. It is due when you pay, so opens bought as credit are taxed on the whole amount at the time of payment, not as they are used.

The free link, and opens for a shared link

The free tier is one link. You build the invitation, preview it, and share its link yourself, from WhatsApp or anywhere else. Opening the link plays the invitation on a page we serve, with a small mark in its corner.

Your account has fifty free opens for its whole life. Every link it shares spends them, card links and premium site links alike. Starting a design again, duplicating it, or making a new one does not add to them.
An open is counted from the devices at one connection. The first five devices at one connection count as one open between them, and every two devices after that count as one more. One connection never counts for more than forty devices. We count on our own server and never rely on what a browser says about itself. The count measures how far a link has travelled. It is not a count of people.
Your own opens never count: not while you are signed in, not on a device you have used while signed in, and not from the connection you made the link from.
If you open a new account with a phone number that an earlier account also gave, the new account starts from the free opens the earlier account had already used. This stops the free opens being restarted by opening another account. It works one way only: nothing the new account does changes the earlier account, and the new account is never told which account it was.
After the free opens, you may buy opens in hundreds. They stay on your account as credit in two balances, one for card links and one for premium site links, and any of your links of that kind spends them, whether it is the invitation you bought them for or a later one. The free opens are spent first, then the balance of the link's kind.
Credit does not expire while your account exists. It ends when the account is deleted, and it is never paid out in money.
When a kind has no free opens and no credit left, every link of that kind closes to new devices. A device that has already been counted on a link can still open it. Adding opens of that kind reopens those links.
We email you when ten opens are left for a kind, when a kind runs out, and when credit is added, with the invoice attached.

The free link carries no guest list, so it never carries a guest's name. On a premium site, the free link leaves out the reply section and the entry pass, because neither can work without one.

How a paid send reaches your guests

A card. Through the WhatsApp Business Platform, we send each guest their own invitation on your behalf, with their name in it where the design allows, and we track delivery and replies.
A premium site. We send each guest, on WhatsApp, a private link to the site that is tied to that guest's record. The guest replies on the site, and the reply lands on your list the same way a reply to a card does. Where you bought the entry pass, the guest's pass appears there too.

Replies close twenty four hours before the event starts, so that your list is final in time to plan around it. After that the guest's link says the list is closed. The entry pass keeps working at the door.

For any message you cause to be sent through Azayemna, you are responsible for having a lawful basis to contact those recipients. The UAE rules on unsolicited electronic communications, set by the Telecommunications and Digital Government Regulatory Authority (TDRA), require documented prior consent for marketing messages and a working way to opt out. You confirm that you hold the consent needed for the guests you upload, and you agree to honor opt-out requests promptly. We may suspend a send that appears to break these rules.

Refunds

A paid send is final once its first message has gone out. Before that, while the order is held for a check or is paid and waiting to start, you may ask for a refund. Opens bought for a shared link are final from the moment they are added to your account. A message that fails because of something on our side is sent again at no charge. The Refund Policy sets all of this out, together with the rights the law keeps for you.

Your consumer rights

If you are a consumer, you keep the rights the UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020) and its Executive Regulation (Cabinet Decision No. 66 of 2023) give you, and nothing in these Terms removes a right that the law does not allow a supplier to remove. We describe the service accurately before you buy, we honor the price shown, and if a paid service is defective or not as described, we put it right as the Refund Policy explains.

Your content and our platform

You keep ownership of the content you add: names, photos, event details, guest records, and messages. You grant us a limited license to host, process, and display that content only to run the service for you and your guests.

Azayemna and its licensors own the platform itself, including the software, the interface, and the invitation designs, sites, and their artwork and motion. A design is licensed to you for use in your own events through the product. No design is ever downloadable, in any form, at any stage: a free invitation is a link we serve, and a paid one is delivered by us to each guest. Every design shown on our pages carries a small mark in its corner, and our pages block saving, dragging, and the context menu on it. You may not extract, record, resell, or redistribute a design or its artwork outside the service, or work around those protections to do so.

You are responsible for the legality and accuracy of what you upload. Use of the service must follow our Acceptable Use Policy.

Music, and your own tracks

An invitation may play music. The tracks in our library are instrumental recordings we may offer under their own licences, and they are licensed to you for use inside your invitations through the product. Like a design, a track is never downloadable, and you may not extract or redistribute one.

You may add tracks of your own. A track is trimmed on your own device to at most ninety seconds before it reaches us, and an account holds at most ten tracks and twenty megabytes of them. Before a track is saved you state that it is yours or that you hold the right to use it, including the right to play it to your guests in an invitation. You are responsible for that statement. If we receive a valid complaint about a track, or have good reason to believe you may not use it, we remove it, and an invitation that used it then plays no music.

You may offer one of your own tracks to our library, so that other hosts can use it. This is optional and is never switched on for you. When you offer a track you grant Delivvo Computer System Development a non-exclusive, royalty-free, worldwide licence to store it, to play it, and to let other hosts use it in their invitations, for as long as it stays in the library, and after that only for the invitations that already use it, and you agree that it appears without your name. Deleting a track you gave to the library takes it back in the same way. We listen to an offered track before anybody else can use it, and we may decline it without giving a reason. You may take a track back at any time from your Music page: it leaves the library at once, so nobody new can choose it, and invitations other hosts have already made with it keep it, because an invitation a host is waiting to send must not change under her. We may remove any track from the library at any time.

A design made for you

You can ask us, from your account, to make a design for your event. You tell us the occasion, the date, the language and what you have in mind, and you may attach up to five reference files: pictures, short clips or PDF documents, fifteen megabytes in all for your account, once your email is confirmed and your full name and phone number are on it. There are two kinds, a card and an invitation site, each with one set fee shown on the pricing page. We confirm your request and send you a link to pay before any work starts, or we decline it. A request on its own costs nothing and commits you to nothing.

Attach only files that are yours to share: pictures you took or hold the rights to, and pictures of a person only with that person's permission. By attaching a file you confirm that you may give it to us for this purpose, and you grant us a limited license to use it to make your design and for nothing else. We keep the files as the Privacy Policy says.

The fee is paid once, through the private link we send you, for work made for you alone. It is final once paid, because we start the work then and make the design to your own specification; the Refund Policy explains this, including what happens if we cannot deliver the design at all. Once the design is ready it appears in your account. You may send it to your guests yourself, or ask us to prepare the send for you, as the section on entry passes and prepared orders explains.

A design we make for you is shown to you alone: it appears in your account and in no public gallery, list or search. It is still part of the platform, licensed to you for your own events through the product like any other design, and like every design it is never downloadable. Sending it to your guests is priced like any other send.

Entry passes and door check-in

The door tools issue a signed entry pass per guest and validate it at the door, including offline. The pass is designed so it cannot be forged and can be revoked. It is a tool to help you admit the right guests, not a promise that no one will ever attempt misuse at a physical door. You remain in charge of your venue and your door staff. The entry pass is sold with a paid send, or on its own for an event whose invitation you already sent, and never with the free link.

When you buy passes on their own, you choose your lists, their names and their sizes, and you pay for the places before any pass exists. Each pass goes only by WhatsApp to one number, carrying its list's name and a running number, and one number holds one pass for an event. If you turn on a list link and post it, anyone who holds that link can claim a place on that list, first come, first served, until the list is full or the event starts. You decide where you post it, and you may ask to approve each claim, turn a waiting claim down, or close the link at any time. A claim you turn down gives its place back to the list. To cancel a pass that has already gone out, ask us through the Support area. We may refuse or slow claims that look automated.

If our team prepares an order for you, whether entry passes, a design fee, or a send of one of your designs to your guests, we send you a private link to finish it. What the link sells is set by us: for a send, which design and whether it carries entry passes, and none of it can be changed on the link. On a send you add your guests on the link. Numbers you paste are saved to the contacts on your account, and a list of your contacts can be added whole without its numbers being shown. You can also add guests from your WhatsApp groups, change the name each guest is greeted by, take a guest off, and set how many people each guest may bring. The send then works exactly like one you start yourself, at the same price for each guest, and is final once its first message goes out. The link works without signing in, so keep it to yourself: anyone holding it can see and change the order. It lets you change only the parts we opened to you, it asks you to fill anything we left for you before you can pay, and it stops working on the date of your event at the latest (sooner if the event is more than sixty days away), or when we stop it or replace it with a new one. If you have not paid a day after we sent it, we send you one reminder by email.

Availability, changes, and retired designs

We work to keep Azayemna available and secure, but we do not promise uninterrupted or error-free service. We may add, change, or remove features. Some features may be labeled beta or early access and may change more often.

We may retire a design from the catalogue. Its public page then leads to a similar design that stayed. An invitation you already saved on a retired design is kept, and it keeps working for you and your guests, including a send you make from it later.

Suspension and termination

You may stop using Azayemna at any time and may delete your account from the product. Deleting it ends any opens left on it. We may suspend or end access if you breach these Terms or our policies, if your use creates a security or legal risk, if the law requires it, or if amounts due are not paid after notice. Where reasonable, we will ask you to fix the issue first. If we close the service, or end your access for a reason that is not a breach on your part, what is owed for credit you have not used is decided by the law, and we follow it.

Warranty disclaimers

To the maximum extent permitted by law, Azayemna is provided on an "as is" and "as available" basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free. Keep your own copies of anything important to you. This does not affect the consumer rights described above, which apply where the law grants them.

Limitation of liability

To the fullest extent permitted by law, Azayemna is not liable for indirect, incidental, special, or consequential damages, or for lost profits, data, or opportunities. Our total liability arising from the service or these Terms will not exceed the greater of the amount you paid us in the 12 months before the claim, or one hundred US dollars if you paid us nothing in that period. Nothing here excludes liability that cannot lawfully be excluded, including a consumer's mandatory rights.

Indemnity

You agree to defend and indemnify Azayemna and its operator from third-party claims arising out of your content, your breach of these Terms, your misuse of the service, or your relationship with your own guests, including a claim that you messaged guests without a lawful basis. This does not apply to the extent a claim results from our own willful misconduct or material breach.

Electronic transactions and notices

You agree that we may use electronic records and communications for the service, including approvals, receipts, invoices, and notices. Under the UAE Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021), electronic records and signatures are valid and admissible, and your electronic acceptance of these Terms is binding. We may send you operational, billing, and legal notices by email or in the product, so keep your contact details current.

Governing law and disputes

These Terms, and any dispute arising from them or the service, are governed by the federal law of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The competent courts of Abu Dhabi (Abu Dhabi Judicial Department), the emirate where the operator is licensed, have jurisdiction, without prejudice to any mandatory rights you have as a consumer under UAE law. Before filing a claim, both sides agree to try in good faith to resolve the matter by written notice through the Support area on azayemna.com.

Language

We publish these Terms in Arabic and English. Arabic is the official language of the UAE and prevails before the UAE courts, so if there is any conflict between the two versions, the Arabic version governs.

Changes to these Terms

We may update these Terms. If a change is material, we will post the updated Terms, revise the date above, and may notify you in the product or by email. Continued use after the effective date means you accept the updated Terms. A change never alters an order you have already paid for.

Contact

Questions about these Terms go to the Support area on azayemna.com.

A question about this document?

Message us on WhatsApp. We answer in Arabic or English.