When do I pay, and can I get a refund?
You pay when you send, per guest. A send is final once its first message goes out, and every order gets an invoice.
When do I pay?
At the send, by card on a secure checkout page. Building, previewing and sharing a link within the free opens cost nothing, and there is no subscription.
Can a send be refunded?
Before its first message goes out, yes: ask in Support. Once the first message leaves, the order is final, in whole and in part.
A guest declined or was not reached. Is that refunded?
No. The price is per guest on the send, not per guest who comes. A message that fails because of us is sent again at no charge.
Are link opens refunded?
No. Opens you buy are final from the moment they reach your account, and they do not expire while the account exists. The fee for a custom design is final once paid.
Do I get an invoice?
Every order has one, in your account. A send and opens for a link are invoiced apart. Value added tax is added only if we are registered for it, and the invoice says so.